Sometimes, your pet needs more than what’s commonly available. Whether it’s a rare dietary supplement, a specific type of harness, a habitat accessory, or a discontinued favorite toy, finding exactly what you need can be frustrating. That’s why Klyrow offers a special service just for that: product sourcing and custom orders.
We know not every pet fits into a one-size-fits-all solution. That’s why we go beyond the standard selection and help you find the specific items that truly match your pet’s health needs, preferences, and lifestyle.
Our special orders service begins with a conversation. We listen to what you’re looking for and why it matters. Maybe your dog has food sensitivities and needs a niche brand. Maybe your parrot requires a particular perch material. Maybe your reptile enclosure needs a temperature-specific lighting system that’s hard to track down.
Whatever it is, our team gets to work. We tap into our network of suppliers, manufacturers, and niche distributors to find the product—or the closest equivalent—on your behalf. We treat your request with care and urgency, because we know it’s not just a product—it’s about your pet’s comfort and wellbeing.
Pets with allergies, chronic conditions, or post-surgery requirements often need very specific items—foods without certain proteins, hypoallergenic bedding, or recovery tools that are hard to find locally. We’ve helped many customers track down vet-recommended products that aren’t available on general retail shelves.
When your pet’s health is involved, you can’t afford to settle for the wrong substitute. We understand that. We’ll make every effort to locate the exact item, and if it’s not available, we’ll consult with you before offering alternatives that meet the same standards.
Beyond essentials, many pet owners are looking for special toys, bedding, habitat items, or enrichment tools that reflect their pet’s personality or living setup. This might be a custom-sized crate, an eco-friendly scratching post, or a handcrafted hideaway for a small animal.
We love these kinds of requests. They show the level of care and thought you put into your pet’s experience. Our team is happy to take the time to find quality, specialty products that feel just right—and that your pet will enjoy for the long term.
Special orders require trust, and we take that seriously. Throughout the process, we keep you informed—updating you on availability, pricing, shipping timelines, and alternatives if needed. We’re upfront about how long something may take to arrive and whether it’s a one-time order or something we can keep in regular stock for you.
There are no surprises. Just clear communication and a team that genuinely wants to help.
We don’t just place an order and call it a day. We follow up. We inspect the item when it arrives. And we’ll call or message you the moment it’s ready for pickup or delivery. If something isn’t quite right, we’ll work to make it right.
This isn’t a side service for us—it’s part of who we are. At Klyrow , we believe pet care is personal. If your pet needs something specific, we treat that as our responsibility too.
Our customers know they can count on us not just for what’s on our shelves—but for what they don’t see yet. We’re resourceful, we’re connected, and most importantly, we’re committed. When you ask us to find something, we’ll put in the effort as if it were for our own pet.
Because at Klyrow , we know your pet isn’t average. Their care shouldn’t be either.
Klyrow